Return & Exchange Policy

You can return an eligible item within 7 days of delivery. To qualify, it needs to be unused, undamaged, and in its original packaging with any tags or protective wrapping intact — essentially the same condition it arrived in.

• Made-to-order and personalised items (such as engraved name plates) are printed specifically for your order and are final sale — unless they arrive defective or damaged, in which case section 3 below applies.
• Items that have been used, altered, or damaged after delivery through normal wear or misuse.
• Items returned without their original packaging, where that materially affects resale condition.

If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 48 hours of delivery and we'll arrange a free replacement or a full refund — your choice. This is the one case where the usual return-shipping cost (section 5) doesn't apply to you; we cover it.

Email us at hello@tangerinetwist.in with:

• Your order number,
• Which item(s) you'd like to return or exchange, and
• For damaged or defective items, a photo showing the issue.

We'll confirm your return is eligible and share pickup or drop-off instructions. Please don't send an item back before we've confirmed the return — we can't guarantee a refund or exchange for anything sent to us unannounced.

For change-of-mind returns (an eligible item you simply no longer want), return shipping is at your cost. For damaged, defective or incorrect items, we cover it — see section 3. Any return-shipping cost you're responsible for will be clearly stated before you send the item back, and may be deducted from your refund if we arrange the pickup on your behalf.

Want a different product, colourway or a replacement of the same item, rather than a refund? Let us know when you contact us — exchanges are subject to availability. If the replacement costs more than your original item, we'll ask you to pay the difference; if it costs less, we'll refund the difference under our Refund Policy.

Once we receive a returned item, we inspect it to confirm it meets the conditions in section 1. We'll email you once it's approved. If it isn't — for example if it shows signs of use — we'll contact you before deciding how to proceed, rather than simply declining it without explanation.

Once a return is approved, you'll either receive a refund or your exchange will be dispatched, depending on what you chose. See our Refund Policy for how and when refunds are processed.

We may update this policy from time to time; the "Last updated" date above will reflect the most recent change.

Questions about a return or exchange? Reach us at hello@tangerinetwist.in or through our Contact page.