Shipping Policy

We currently ship anywhere within India. We don't offer international shipping yet — if that changes, we'll update this page.

Every piece is 3D printed and hand-finished to order rather than pulled off a shelf, so orders are typically dispatched within 2–4 business days of being placed. Personalised items (such as engraved name plates) may take a little longer, since printing only starts once your customisation text is confirmed. Business days are Monday–Saturday, excluding public holidays.

Once dispatched, orders are delivered within 4–7 business days via our courier partner, Shiprocket — so most orders arrive within 6–11 business days of being placed. Metro cities are usually at the faster end of that range; remote or non-serviceable pin codes can take a little longer. These are our best estimates, not a guarantee — occasional delays can happen once a shipment is with the courier (weather, regional courier network disruptions, festive-season volume, and similar).

Shipping is free on prepaid orders above ₹799. Below that, and on all Cash on Delivery orders, a flat shipping fee of ₹79 applies. Any applicable shipping charge is shown at checkout before you pay, and all items in one order ship together as a single shipment.

Once your order ships, we'll email you an AWB (tracking) number and courier name. If you have an account, the full tracking timeline — every checkpoint Shiprocket reports, from pickup to delivery — is also visible on your order history page. Placed as a guest? Contact us with your order number and we'll look it up for you.

Please double-check your shipping address, pin code and phone number at checkout — we ship to exactly what's entered there. If a delivery attempt fails because no one was available, or the address was incomplete, our courier will usually attempt redelivery; if the shipment is eventually returned to us (RTO), we'll contact you to arrange a reshipment, which may involve an additional shipping charge for the second attempt.

If a package arrives visibly damaged, or an item inside is damaged or missing, please see our Return & Exchange Policy for how to report it and get a replacement.

We may update this policy as our shipping process or courier partners change; the "Last updated" date above will reflect the most recent change.

Questions about a shipment? Reach us at hello@tangerinetwist.in or through our Contact page, with your order number handy.